Contact Us
Contact Us
We are here to help. Whether you have a question about an order, a product, or anything else, please get in touch using the details below. We aim to respond to all enquiries within 1–3 hours during business hours.
Business hours: Monday–Friday, 9am–5pm GMT
General Enquiries
For general questions about Novera Home, our products, or anything else:
Email: contact@noverahome.com
Phone: 02034111032
Product & Order Information
For questions about a specific product, stock availability, or order information:
Email: info@noverahome.com
Customer Support
For help with an existing order, delivery queries, or any post-purchase support:
Email: support@noverahome.com
Returns & Refunds
To request a return or ask about a refund, please contact our returns team directly. Please do not send items back without contacting us first — we will provide return instructions.
Email: returns@noverahome.com
For full details of our returns process, see our Returns & Guarantee page.
Urgent Order Amendments or Cancellations
Orders are processed quickly to ensure fast dispatch. If you need to amend or cancel your order, please contact us as soon as possible at support@noverahome.com or call 02034111032.
While we will always do our best to help, we cannot guarantee changes once your order has entered processing or has been dispatched.
Our Address
Noveraa Ltd.
1 Mapeshill Place
London
England
NW2 5LA
Company Registration Number: 17225405
We do not currently operate a customer-facing showroom. Please contact us by email or phone in the first instance.
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More Help
You may find the answer you need in one of these pages: