Delivery Information
In short: We offer free delivery on orders of £299 or more. Orders under £299 are delivered for a flat rate of £25. We deliver to mainland UK addresses only. Orders placed before 2pm on a working day are dispatched the same day and are estimated to arrive within 3 working days.
Last Updated: 15 September 2026
Last Reviewed: 15 September 2026
Delivery Costs
| Order Value | Delivery Cost | Estimated Timeframe |
|---|---|---|
| Under £299 | £25.00 | Within 3 working days |
| £299 and over | Free | Within 3 working days |
Delivery estimates are provided in working days, Monday to Friday. Bank Holidays are not included. Some made-to-order or specialist items may have longer lead times, which will be stated on the product page.
Where We Deliver
We currently deliver to mainland UK addresses only. We do not deliver to Northern Ireland or international addresses. Some remote or offshore addresses may not be serviceable. If delivery is unavailable for your postcode, we will contact you before processing your order.
We are unable to deliver to PO Boxes.
Dispatch Cut-Off Time
Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm, or on a weekend or Bank Holiday, are dispatched on the next working day.
Couriers and Tracking
We use trusted UK courier partners. The courier used will depend on your location and the size of your order.
Where tracking is available, you will receive an email after dispatch containing your tracking details. Some courier partners may also send SMS or email updates on the day of delivery with an estimated delivery window. If you have not received tracking information within your expected timeframe, please contact us.
Large and Bulky Items
For larger items such as beds, sofas, and furniture sets, the delivery team or courier partner may contact you to arrange a suitable delivery date.
Please check that doorways, hallways, staircases, lifts, and other access routes are suitable before ordering. Delivery is to the property entrance or accessible delivery point. We do not currently offer room-of-choice delivery, assembly, or old-furniture removal.
Signature on Delivery
A signature is required upon delivery. Please ensure someone is available at the delivery address to sign for your order.
Missed Deliveries
If no one is available, the courier may leave a calling card, contact you to arrange another delivery attempt, or return the item to a local depot for collection or re-delivery. Follow the instructions on the calling card or use the tracking information in your dispatch email.
Split Shipments
All items in your order will be delivered together in a single shipment. We do not split orders across multiple deliveries.
Damaged Orders
Please inspect your order as soon as it arrives. If your item appears damaged, faulty, or incorrect, note any visible damage before signing where possible, take photographs of the packaging and product, and contact our customer support team as soon as possible.
For full details, see our Returns & Guarantee page.
Need Help?
If you have questions about delivery, please contact us.
- Email: contact@noverahome.com
- Phone: 020 3411 1032
- Hours: Monday–Friday, 9am–5pm GMT