Delivery Information

In short: We offer free delivery on all orders over £299. Orders under £299 are delivered for a flat rate of £25. We deliver across the UK only. Orders placed before 2pm are dispatched next working day and arrive within 3 working days.

Last Updated: 4 August 2026
Last Reviewed: 4 August 2026

Delivery Costs

Delivery estimates are provided in working days (Monday to Friday). Bank Holidays are not included within delivery estimates. Some made-to-order or specialist items may have longer lead times — where this applies, it will be clearly stated on the product page.

Where We Deliver

We currently deliver to all addresses within the United Kingdom. We do not currently offer international delivery.

We are unable to deliver to PO Boxes.

Dispatch Cut-Off Time

Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm, or on a weekend or Bank Holiday, will be dispatched on the next working day.

Couriers

We use trusted UK courier partners to deliver your order. The courier used for your delivery will depend on your location and the size of your order.

Tracking Your Order

Where tracking is available, you will receive an email once your order has been dispatched containing your tracking details. Some courier partners may also send SMS or email updates on the day of delivery with an estimated delivery window.

For more information, see our Track Your Order guidance or contact us if you have not received tracking information within your expected timeframe.

Signature on Delivery

A signature is required upon delivery. Please ensure someone is available at the delivery address to sign for your order.

Missed Deliveries

If no one is available to accept your delivery, the courier may:

• Leave a calling card with re-delivery instructions
• Contact you to arrange another delivery attempt
• Return the item to their local depot for collection or re-delivery

If you miss a delivery, please follow the instructions on the calling card or contact the courier directly using the tracking information provided in your dispatch email.

Split Shipments

All items in your order will be delivered together in a single shipment. We do not split orders across multiple deliveries.

Damaged Orders

Please inspect your order as soon as it arrives. If your item appears damaged or incorrect:

• Note any visible damage before signing where possible
• Take photographs of the packaging and the product
• Contact our customer support team as soon as possible so we can resolve the issue quickly

For full details on how we handle damaged items, please see our Returns & Guarantee page.

Need Help?

If you have any questions about your delivery, please contact us:

• Email: contact@noverahome.com
• Phone: 02034111032
• Hours: Monday–Friday, 9am–5pm GMT — we aim to respond within 1–3 hours

You may also find the answer you need on our Returns & Guarantee page or Contact Us page.