Terms of service

Nover Home

Terms of Service

1. Introduction

Welcome to Nover Home. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

2. About Us

Nover Home is an online retailer specialising in beds, sofas, mattresses, and home furniture products throughout the United Kingdom.

For any enquiries, please contact us using the details provided on our website.

3. Orders

All orders placed through our website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. A contract between you and Nover Home is formed only when your order has been dispatched.

We reserve the right to refuse, cancel, or limit any order at our discretion.

4. Product Information

We make every effort to ensure product descriptions, images, dimensions, colours, and specifications are accurate.

However:

  • Colours may vary due to screen settings.

  • Measurements may vary slightly due to manufacturing tolerances.

  • Product images are for illustrative purposes only.

Minor variations shall not be considered defects.

5. Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£).

Prices may be changed at any time without notice. However, the price applicable to your order will be the price displayed at checkout.

Payment must be received in full before goods are dispatched.

We reserve the right to correct pricing errors and cancel orders where a genuine pricing mistake has occurred.

6. Delivery

Delivery times provided are estimates only and are not guaranteed.

Customers are responsible for ensuring:

  • Delivery information is accurate.

  • Adequate access is available for delivery.

  • Someone is available to receive the goods where required.

Additional charges may apply if delivery fails due to incorrect information, restricted access, or missed delivery appointments.

Risk in the goods passes to the customer upon successful delivery.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Customers have statutory rights under UK consumer law which are not affected by these Terms.

8. Damaged or Faulty Products

If goods arrive damaged or faulty, customers should notify Nover Home as soon as reasonably possible and provide supporting photographs where requested.

We may offer repair, replacement, partial refund, or full refund depending on the circumstances and applicable consumer rights.

9. Cancellation Rights

Consumers purchasing online may have cancellation rights under the Consumer Contracts Regulations.

Details of these rights can be found in our Refund & Returns Policy.

Certain products, including bespoke or made-to-order items, may be exempt from cancellation rights where permitted by law.

10. Warranty

Where applicable, products may be covered by a manufacturer's warranty.

Warranty coverage does not include:

  • Normal wear and tear.

  • Accidental damage.

  • Improper use.

  • Misuse or neglect.

  • Commercial use unless specifically stated.

11. Intellectual Property

All content on the Nover Home website, including text, graphics, logos, images, and designs, is owned by or licensed to Nover Home.

No content may be copied, reproduced, distributed, or used without our prior written consent.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Nover Home shall not be liable for:

  • Indirect or consequential losses.

  • Loss of profits.

  • Loss of business opportunities.

  • Delays caused by circumstances beyond our reasonable control.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Industrial disputes.

  • Transportation disruptions.

  • Government restrictions.

  • Supply chain interruptions.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

The latest version will always be available on our website.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

Nover Home

Website: www.noverahome.com

Email: info@noverahome.com

Business Address: 1 mapeshill place,London

Company Number: Noveraa LTD