Nover Home 

Shipping & Delivery Policy

Delivery Areas

Nover Home currently delivers throughout mainland England, Wales, and selected areas of Scotland.

Unfortunately, we may be unable to deliver to certain remote locations, islands, or offshore addresses. If delivery is unavailable for your postcode, we will contact you before processing your order.

Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.

From time to time, Nover Home may offer free delivery promotions on selected products or orders.

Delivery Timeframes

Estimated delivery times are shown on each product page and may vary depending on product availability and delivery location.

Typical delivery times are:

• In-stock items: 2–10 working days.

• Large furniture items: 5–15 working days.

• Made-to-order items: Delivery times will be specified on the product page.

All delivery dates are estimates and cannot be guaranteed.

Delivery Arrangements

For larger items such as beds, sofas, and furniture sets, our delivery team or courier partner may contact you to arrange a suitable delivery date.

Please ensure that the contact details provided during checkout are accurate.

Customer Responsibilities

Before placing your order, please ensure:

• The delivery address is correct.

• Access routes, doorways, hallways, staircases, and lifts are suitable for the furniture ordered.

• Someone aged 18 or over is available to accept delivery where required.

Nover Home cannot be held responsible if a product cannot be delivered due to access restrictions that were not disclosed before delivery.

Failed Deliveries

If delivery cannot be completed because:

• No one is available to receive the goods.

• Incorrect delivery information was provided.

• Access is unavailable or restricted.

Additional delivery or collection charges may apply before a new delivery can be arranged.

Inspection Upon Delivery

Customers should inspect their order as soon as possible after delivery.

If any item is damaged, faulty, or incorrect, please notify us within 48 hours of delivery and provide photographs where possible.

This helps us resolve any issues quickly and efficiently.

Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions.

• Traffic disruptions.

• Supplier delays.

• Courier or logistics issues.

• Public holidays.

We will keep customers informed where significant delays occur.

Risk and Ownership

Ownership of goods transfers to the customer once full payment has been received.

Risk in the goods passes to the customer upon successful delivery.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nover Home

Email: info@noverahome.com

Website: www.noverahome.com

Customer Support Team: Monday – Friday, 9:00 AM – 5:00 PM