Returns & Refunds
Find answers about returning furniture and mattresses, exchanges, refund timescales, and return costs.
How do I return an item?
Contact returns@noverahome.com before sending anything back. Do not return items without contacting us first. See our Returns & Guarantee page for full details.
How long do I have to return my order?
You have 14 days from the date of delivery under the Consumer Contracts Regulations 2013.
What condition must returned products be in?
Products should be unused, unassembled where possible, in their original packaging, and in resalable condition.
Can I exchange an item?
Yes, subject to availability. Mention this when you contact us to start your return.
Who pays the return costs?
For change-of-mind returns, you pay. For faulty, damaged, or incorrectly sent items, we pay. See our Returns & Guarantee page.
When will I receive my refund?
Your refund will be issued to your original payment method within 5–10 working days of us receiving and inspecting your return.
Can I return an opened mattress?
No, unless it is faulty. Contact returns@noverahome.com with photos and your order number if it is faulty.
What if my furniture does not fit?
This is treated as a change-of-mind return. You have 14 days from delivery to return it unused in its original packaging at your own cost.
Can I refuse delivery?
You may refuse delivery if the item is visibly damaged on arrival. For any other reason, our standard returns process applies.