Returns & Refunds

How do I return an item?

Contact returns@noverahome.com before sending anything back. Do not return items without contacting us first. See our Returns & Guarantee page for full details.

How long do I have to return my order?

14 days from the date of delivery under the Consumer Contracts Regulations 2013.

What condition must returned products be in?

Unused, unassembled where possible, in original packaging, and in resalable condition.

Can I exchange an item?

Yes, subject to availability. Mention this when you contact us to start your return.

Who pays the return costs?

For change-of-mind returns, you pay. For faulty, damaged, or incorrectly sent items, we pay. See our Returns & Guarantee page for full details.

When will I receive my refund?

Within 5–10 working days of us receiving and inspecting your return, issued to your original payment method.

Can I return an opened mattress?

No, unless it is faulty. Contact returns@noverahome.com with photos and your order number if faulty.

What if my furniture does not fit?

This is treated as a change-of-mind return. You have 14 days from delivery to return it unused in original packaging at your own cost.

Can I refuse delivery?

You may refuse if the item is visibly damaged on arrival. For any other reason, our standard returns process applies.