Warranty & Guarantees

What does the manufacturer's guarantee include?

Defects in materials or workmanship under normal domestic use. Terms and duration are stated on the product page.

What is not covered?

Normal wear and tear, accidental damage, misuse, incorrect assembly, staining, fading from sunlight, or commercial use.

How do I make a guarantee claim?

Email support@noverahome.com with your order number, description of the issue, and clear photographs.

What counts as misuse?

Using a product beyond its intended purpose, exceeding weight limits, incorrect assembly, or inappropriate cleaning products.

Are guarantees transferable?

Generally no — they apply to the original purchaser only. Check your product documentation for specific terms.